Payment Policy

Effective date: 7 September 2026

Benlarky purchases at benlarkytoys.com are sold by Lycheeboost International Co., Limited. Contact support@benlarkytoys.com for a payment question, quoting your order number if available.

Methods and currency

The payment methods actually available for your order appear at checkout and may depend on your location, device, currency, and provider eligibility. Our store offers card and PayPal checkout where available; a footer logo does not guarantee every method is available for every order.

Check the final payment currency before confirming. Your bank or payment provider may apply its own currency conversion rate or cross-border fee, which is not a fee charged by Benlarky. We do not guarantee a provider's exchange rate or the exact converted amount that appears on your statement after a refund, and this does not remove any refund obligation we have by law.

Charges, authorization, and order acceptance

The checkout displays the product price, applied discount, shipping charge, taxes collected by us, and total payable to us before you place the order. Separately payable import charges, if applicable, must be disclosed before you commit to the purchase. Our Shipping Policy contains the current shipping information. Taxes depend on the applicable place-of-supply, delivery, and other legal rules; they are not universally determined by the billing address alone.

Our store is configured to capture payment automatically at checkout when an order is placed, subject to payment authorization and the provider’s processing rules. A temporary authorization may appear before the completed charge.

Your provider may place a temporary authorization hold. The provider controls when an unused hold disappears. We will promptly void or reverse an authorization where required if an order is declined or canceled. A payment acknowledgment is subject to the order-acceptance provisions in our Terms of Service.

We may carry out proportionate payment and fraud checks. If more information is reasonably required, we will contact you through our official support channel. We do not ask you to email a complete card number, CVV, account password, or one-time authentication code. A security check does not give us an indefinite extension of an advertised shipping deadline.

Problems, receipts, and refunds

If a payment fails, check with your provider or choose another available method. Before retrying repeatedly, check whether you already received an order confirmation to avoid duplicate orders. Contact us if you suspect a duplicate charge.

We send an order acknowledgment and provide a receipt or legally required invoice. Contact us if you need a copy or correction.

Refund eligibility and timing are set out in our Returns & Refunds Policy and Shipping Policy. We issue a refund using the original payment method unless an alternative is lawfully agreed. A store credit or gift card is not a compulsory replacement for a monetary refund due by law. Bank processing time is separate from our deadline to issue the refund.

Payment disputes

Please contact us if something is wrong so we can try to resolve it promptly. This does not prevent you from exercising lawful chargeback, billing-error, payment-provider, regulatory, or court rights, and does not require you to let a claim deadline expire.

If a payment dispute is open, we may coordinate with the provider so the same amount is not refunded twice. We do not require you to withdraw a dispute before receiving a remedy to which you are entitled. Necessary transaction and delivery evidence may be shared with the payment provider in accordance with our Privacy Policy.

Security and updates

Payments are handled through the checkout and its payment providers. No online system can be guaranteed completely secure. Our Privacy Policy explains how related personal data is handled.

Changes to this policy apply to future orders from the stated effective date and do not reduce rights or promises attached to an existing order.